Case Management/ Patient Throughput Improvement

Case Management

The performance of case management in your hospital can make the difference in the cost and quality of care provided. Now more than ever, case managers need to proactively coordinate the care of the patient to manage clinical outcomes with a focus on financial reimbursement to help support the organization's ongoing success. As margins erode, the role of the case manager is evolving to manage the cost per patient day through effective resource consumption to ensure financial solvency while maintaining quality of care.

The experts at The Camden Group can help you assess case management practices to identify ways to improve patient flow, quality outcomes, efficiency, and cost reduction for both near and long-term results. A successful case management program will ensure seamless care coordination across the multi-disciplinary team through standardized and evidenced-based practice. Key areas of focus include defining roles and responsibilities, measuring and benchmarking organizational performance compared to leading practice standard metrics, and evaluating quality and satisfaction outcomes. We provide recommended strategies and solutions to improve case management, assist the department directors with implementation, and help monitor trends and progress.

Patient Throughput

Whether a hospital is forced to divert patients due to a lack of emergency department capacity, or looking to increase the bottom line, patient throughput has a significant role in overcoming these and other operational performance challenges. Inefficient patient throughput is a deterrent to volume growth and optimal patient safety. The entire healthcare team needs to be engaged to address capacity and improve continuity of care to most effectively deliver the appropriate care to the right patient at the right time in the right venue. The results of improving throughput can make the difference in hospital financial and operational performance: creating needed capacity, reducing costs, and improving quality.

The Camden Group's team of clinical and operations experts can assist you in improving your patient throughput in the following three key areas:



Our deliverables are fact-based observations, implications, and recommendations. Our process is collaborative. Throughout the engagement, we partner with the department managers and hospitals administrators to communicate our key observations and opportunities. The consultants collaborate with the department managers to develop implementation work plans. In many situations, our team stays on to mentor the manager through the change process. Additionally, we can assist in the development of a tool, a "Balanced Scorecard," to help measure and monitor key metrics to track the sustainability of change.

For more information on how we can help improve your case management and patient throughput, please contact us today.

Additional Reading

• "The Role of Case Managers in Controlling Hospital Costs" by Kathleen Miodonski, RN, published by Payers & Providers and FierceHealthcare.
• "Top 10 Initiatives to Assure Care Management Fosters Successful Clinical Integration" by Michael Randall, MHA and Patricia Hines, Ph.D., RN
• "Top 10 Ways to Manage Patient Throughput More Effectively" by Bonnie Barndt-Maglio, Ph.D., RN
• "How Do Your Case Managers Rate on Financial Performance?" by Patricia Hines, Ph.D., RN and Michael Randall, MHA, published by hfm Magazine.
• "Top 10 Trends That Make Case Management EVEN MORE Important" by Patricia Hines, Ph.D., RN and Micahel Randall, MHA
•  "Improving Patient Throughput:  Key Ingredient to Enhancing Operational Performance" by Patricia Hines, Ph.D., RN