Tactical Organizational and Departmental Performance Improvement

Improving Operations to Support Effective and Efficient Services

Hospitals and health systems across the country are facing the dual pressures of controlling costs while improving processes, structures, and functions to maximize service quality and integrate resources across the care continuum. Given that reimbursement rates will decline, we know it is critical to optimally utilize and align resources. In the past, hospitals have achieved some relief, albeit temporarily, by broadly and generally reducing costs across a number of functions. However, such efforts were often made without much consideration to the redesign of underlying processes or the alignment of resources with efficient and effective cross-functional activities — often leading to cost reductions that only yield temporary results.

At The Camden Group, we take a strategic approach to improving operating performance. We use quantitative data and qualitative information, such as comparing current to best practice functionalities, to assess performance and operations across every major functional area within a provider organization. We then integrate this information to determine opportunities unique to each organization to improve operations, streamline processes, align resources, and reduce costs in a way that considers efficiencies and service needs.

We have a "house-wide" focused approach which assesses, identifies, and implements improvements related to five key hospital operating factors.

A Focus on Implementation and Results

We combine a rapid and comprehensive assessment of current operations, comparisons with best practice performance, and identification of actionable improvement opportunities to develop and implement a plan to significantly improve operational functions. We put structures, tools, and processes in place that support your achievement and continuation of these operational improvements.

While our assessment is data driven and rigorous, we focus on sustainable results. We utilize our deep expertise to implement specific improvements to meet the needs of each individual client. In order to achieve lasting operational enhancements, we employ a number of best practice processes and methodologies and apply Lean, Six Sigma, and Kaizen techniques. Our typical project results substantively improve a hospital or health systems operations on a go-forward basis:

• 3-5:1 Year One Projected ROI
• Achieve greater than 65 percent of identified opportunities
• Reduce costs by 5 to 15 percent (depending on baseline performance), including "avoidable" costs related to inefficient clinical practices
• Improve care and patient management
• Institute efficient processes
• Enhance capabilities to flexibly match resources with demand
• Integrate services across the care spectrum
• Integrate provider capabilities
• Institute accountability structures and tools
• Improve organization knowledge
• Enhance the capability to proactively address future improvement needs
• Improve patient satisfaction

Our Capabilities Extend Across the Spectrum of Hospital Services and Functions

Our experts have experience and success improving functionality across every major operating component within a health system, as well as significant expertise in developing and implementing processes, tools, structures, and systems that support the achievement and ongoing success of improvement initiatives.

We specialize in integrating this expertise to achieve long-lasting, organization-wide solutions that significantly improve current operations, as well as position our clients to prepare for and succeed in the coming environment that will demand significantly greater resource and care coordination.



For customized solutions on how you can improve your organization or department's performance, please contact us.